At Narmess, we are committed to providing our customers with the best possible shopping experience. This includes providing clear and transparent shipping policies. Below, you will find all the information you need to know about our shipping policies.
Shipping Information
We currently ship to customers within the United States. All orders are shipped from our warehouse located in the USA. Our business days are Monday through Sunday.
Processing Time
Once you have placed an order, it will be processed within 1-3 business days. During this time, we will prepare your order for shipment, including packing and labeling.
Shipping Time
After your order has been processed, it will be shipped via our standard shipping method, which takes 4-7 business days. Please note that shipping times may vary based on your location and the time of year. If you need your order sooner, we offer expedited shipping options for an additional fee.
Shipping Fees
We charge a flat shipping fee of $4.99 for all orders within the United States. This fee is non-refundable and will be applied at checkout. Please note that shipping fees are subject to change without notice.
Return Policy
At Narmess, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 28-day return policy. To be eligible for a return, the item must be in its original condition and packaging, and the return must be initiated within 28 days of the purchase date. Once we receive your returned item, we will process your refund within 4-8 business days. Please note that shipping fees are non-refundable.
To initiate a return, please email us at [email protected] with your order number and a brief explanation of the reason for your return. We will provide you with further instructions on how to complete your return.
Please note that we cannot accept returns on the following items:
- Gift cards
- Personalized or custom items
- Items marked as final sale
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide you with further instructions on how to return the item for a replacement or refund.
Lost or Stolen Packages
If your package is lost or stolen during shipping, please contact us immediately at [email protected]. We will work with the shipping carrier to locate your package or provide you with a replacement or refund.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking number. You can use this tracking number to track your package on the carrier’s website. If you have any questions about the status of your order, please contact us at [email protected].
International Shipping
At this time, we do not offer international shipping. We only ship within the United States.
In conclusion, at Narmess, we strive to provide our customers with the best possible shopping experience, including clear and transparent shipping policies. If you have any questions or concerns about our shipping policies, please do not hesitate to contact us at [email protected]. We are always happy to assist you.