At Narmess, we understand that sometimes you may need to cancel an order. We strive to make the cancellation process as easy and straightforward as possible. Below, you will find all the information you need to know about our cancellation policy.
Cancellation of Orders
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team at [email protected] with your order number and a brief explanation of why you wish to cancel the order.
If your order has already been shipped, you will not be able to cancel it. However, you may still return the item according to our return policy.
If you cancel your order before it has been shipped, we will issue a full refund to your original payment method. Please note that it may take up to 5-10 business days for the refund to appear on your account, depending on your bank or credit card company’s processing times.
Please note that we reserve the right to cancel any order for any reason, at any time. In the event that we need to cancel your order, we will contact you as soon as possible and issue a full refund.
Changes to Orders
If you need to make changes to your order, such as updating the shipping address or adding items, please contact our customer service team at [email protected] as soon as possible.
If your order has already been shipped, we will not be able to make any changes to it. However, you may still return the item according to our return policy.
In the event that we need to make changes to your order, such as due to stock availability or a pricing error, we will contact you as soon as possible and provide you with options to either cancel the order or proceed with the changes.
Cancellation Due to Unforeseen Circumstances
In some cases, we may need to cancel an order due to unforeseen circumstances, such as a natural disaster, shipping delay, or other event beyond our control.
In conclusion, at Narmess, we understand that plans can change and you may need to cancel an order. We offer a cancellation policy that allows you to cancel your order before it is shipped or cancel your subscription service at any time. If you have any questions or concerns about our cancellation policy, please do not hesitate to contact our customer service team at [email protected].