At Narmess, we strive to provide our customers with high-quality products and excellent customer service. We understand that sometimes, despite our best efforts, you may need to return a product. Below, you will find all the information you need to know about our return and refund policies.
Returns
We offer a 28-day return policy on all products purchased from Narmess. If you are not satisfied with your purchase, you may return it within 28 days of the purchase date for a full refund or exchange.
To be eligible for a return, the product must be unused and in its original packaging. We reserve the right to reject any returns that do not meet these criteria. Additionally, we do not accept returns on gift cards or clearance items.
To initiate a return, please contact our customer service team at [email protected] with your order number and a brief explanation of why you wish to return the product. Our team will provide you with instructions on how to return the item.
Please note that you will be responsible for the cost of return shipping unless the item is defective or incorrect. We recommend that you use a trackable shipping method when returning a product to us, as we cannot be held responsible for items lost in transit.
Refunds
Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If the item is deemed eligible for a refund, we will issue a refund to your original payment method within 4-8 business days. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card company’s processing times.
If you paid for your order using a gift card, the refund will be issued to a new gift card, which will be sent to you via email.
Please note that we do not refund shipping charges unless the item is defective or incorrect.
Exchanges
If you wish to exchange a product for a different size or color, please contact our customer service team at [email protected] with your order number and the details of the exchange. We will provide you with instructions on how to return the original item and process the exchange.
Please note that you will be responsible for the cost of shipping the new item to you, unless the item is defective or incorrect.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team at [email protected] within 7 days of receiving the item. We will provide you with instructions on how to return the item and process a refund or exchange.
If the item is deemed defective or incorrect, we will cover the cost of return shipping and issue a full refund or exchange.
Cancellation
If you wish to cancel an order, please contact our customer service team at [email protected] as soon as possible. If your order has not yet been shipped, we will cancel the order and issue a full refund.
If your order has already been shipped, you may still return the item according to our return policy.
Changes to Return & Refund Policies
We reserve the right to modify our return and refund policies at any time, without prior notice. Any changes to our policies will be reflected on this page.
In conclusion, at Narmess, we strive to provide our customers with high-quality products and excellent customer service. We offer a 28-day return policy on all products purchased from our website and will issue refunds or exchanges for eligible items. If you have any questions or concerns about our return and refund policies, please do not hesitate to contact our customer service team at [email protected].