ORDERING
1. How can I place an order on your website?
You can place an order on our website by following these simple steps:
- Browse our products and add the desired items to your cart.
- Once you have added all the items, click on the cart icon to review your order.
- Review your order and make any necessary changes, then click “Proceed to Checkout.”
- Enter your shipping and billing information.
- Select your payment method and complete your purchase.
2. Do I need to create an account to place an order?
No, you do not need to create an account to place an order. However, creating an account will make it easier for you to track your order history, save your shipping and billing information, and receive exclusive offers.
3. Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure that you receive your items as soon as possible. If you need to cancel or modify your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but please note that we cannot guarantee changes to an order once it has been processed.
SHIPPING
1. Where do you ship from?
We ship from our warehouse located in the USA.
2. How long does it take for my order to be processed and shipped?
We typically process orders within 1-3 business days. After your order has been processed, it will be shipped and should arrive within 4-7 business days.
3. How much does shipping cost?
We offer a flat rate shipping fee of $4.99 for all orders.
4. Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to track your package on our website or the carrier’s website.
RETURN & REFUND
1. What is your return policy?
We accept returns within 28 days of purchase. The item must be unused, in its original packaging, and in the same condition that you received it. To initiate a return, please contact us at [email protected].
2. How long does it take to process a refund?
Once we have received your return, we will inspect it to ensure that it meets our return policy requirements. If everything checks out, we will process your refund within 4-8 business days.
3. Do you offer exchanges?
We do not offer exchanges at this time. If you need a different size or color, please initiate a return and place a new order for the desired item.
CANCELLATION
1. Can I cancel my order?
If you need to cancel your order, please contact us immediately at [email protected]. We process orders quickly, so we cannot guarantee that we will be able to cancel your order. If your order has already been processed, you will need to initiate a return once you receive the item.
PAYMENT
1. What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal.
2. Can I use a gift card to make a purchase?
Yes, you can use a gift card to make a purchase on our website. To redeem a gift card, enter the gift card code at checkout.
3. Do you offer any discounts or promotions?
We occasionally offer discounts and promotions to our customers. To stay updated on our latest offers, sign up for our newsletter or follow us on social media. Please note that we do not offer discounts or promotions after an order has been placed.